Service Reconnection

Reconnection of water service involves the restoration of the water supply service of consumers whose service connections have been previously disconnected. Payment of reconnection fee, cost of materials, and other outstanding balances on the water bill, if any, is a prerequisite for the restoration of water supply service. Only the registered consumer may request for service of a water service connection. In case the person requesting is not the consumer, he/she must secure authorization from the consumer regarding his/her request.

RULES ON RECONNECTION OF DISCONNECTED SERVICE CONNECTION

Disconnected water service can be reactivated only if the following requisites are complied with:

  • A delinquent concessionaire who is seeking reconnection of the service connection shall pay the following fees:
  • Arrears and penalties
  • Reconnection Fee
  • Cost of Materials (as needed)
Office or Division: Commercial Division
Classification: Complex
Type of Transaction: G2C – Government to Citizen G2G – Government to Government G2B – Government to Business
Who may avail: Registered concessionaires of POWAD / Primewater Pozorrubio with disconnected water service connection/s.

CHECKLIST REQUIREMENTS

WHERE TO SECURE

 For voluntary disconnected accounts · Payment of reconnection fee and material cost (as needed) POWAD/Primewater Office
For delinquent accounts · Payment of outstanding balance on water bill including reconnection fees and material cost (as needed)   POWAD/Primewater Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.    Proceed to the Customer Service and inquire the balance of the disconnected account 1.    Receive and entertain client’s query   None 3     minutes Customer Service Assistant  
2.    Client is advised to wait 2.    Undertake on-site inspection 2.1 Inform the concessionaire of total amount to be settled None 4 hours Technical Team
3.    Proceed to the teller for the payment of outstanding balances and reconnection fee 3.    Receive payment, issue official receipt, and give change if necessary. Reconnection Fee Without Arrears = P 50.00   With Arrears = P250.00   Note: Outstanding balance and other fees – to be determined by CAO/CSA 3 minutes Teller
4.    Return to the Customer Service for validating and making the reconnection request 4.    Prepare job order and schedule service reconnection   6 minutes     Customer Service Assistant  
5.    Sign the job order as an acknowledgement for water service reconnection 5.    Actual Reconnection and secures conforme/signature on Acknowledgement Receipt      1 day Maintenance Team
TOTAL:   1     to 2 days  

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