Other Services

a. SENIOR CITIZEN’S UTILITY DISCOUNT

Provisions in granting the Senior Citizens Utility Discount pursuant to Article 12, Section of the Implementing Rules of the R.A. 9994, also known as the Expanded Senior Citizens Act of 2010.

  • The grant of five percent (5) discount relative to the monthly utilization of water households with senior citizen.
  • The individual water service connection is registered in the name of the senior citizen residing therein
  • The maximum monthly consumption with discount is thirty cubic meters ( ) only.
  • The privilege is granted per household regardless of the number of senior citizens residing therein.
  • There shall be annual renewal of application to the PrimeWater Pozorrubio.
Office or Division: Commercial Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Registered concessionaires of POWAD and PrimeWater Pozorrubio who falls under the senior citizen age -60 years old and above
CHECKLIST REQUIREMENTS WHERE TO SECURE
Proof of age and citizenship :OSCA ID (1 photocopy) Office of the Senior Citizens Affair
Proof of Billing: Applicant’s Registered Name POWAD / PrimeWater

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.    Proceed to CSA and request for the service and submit the required documents needed 1.    Receive request and assess the completeness of the documentary requirements submitted None 5 minutes Customer Service Assistant
2.    Sign the Senior Citizen Utility Discount Form 2.    Printing of Senior Citizen Utility Discount Form, Appproval and encoding in the system 5 minutes Customer Service Assistant
TOTAL: None 10 minutes

b. REQUEST FOR CHANGE OF ACCOUNT NAME

Concessionaires who would like to update the account name/ownership of an active service connection. Request for a    change of name of a disconnected service connection   shall not be processed and approved.

Office or Division: Commercial Division
Classification: Simple
Type of Transaction: G2C – Government to Citizen G2G – Government to Government G2B – Government to Business
Who may avail: Registered concessionaires of POWAD and PrimeWater Pozorrubio

 CHECKLIST REQUIREMENTS

WHERE TO SECURE

Proof of ownership and one (1) valid ID of the new owner if bought (1 photocopy) Client
 For deceased account owners, a death certificate and proof of relationship and one (1) valid ID of the person whom to transfer to. (1 photocopy)   Office of the Civil Registrar/Client
 Affidavit of Transfer of Rights (incase needed) (1 photocopy) Previous owner of the service connection

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.    Proceed to the office and submit requirements 1.    Assess application form and the completeness of the documentary requirements submitted and prepare service request None 5 minutes Customer Service Assistant
2.    Payment of change name fee 2.    Receive payment and submit to the Customer Service Officer for approval and encoding P50.00 5 minutes Customer Service Assistant
TOTAL: P50.00 10 minutes

FEEDBACK AND REDRESS MECHANISM

How to send a feedback? Accomplish the Customer Satisfaction Feedback Form (CSFF) which is available at the Customer Service Section. Fold it to ensure the privacy of your comments/suggestions and drop it in the suggestion box.   Visit or call the Pozorrubio Water District and PrimeWater Pozorrubio office and inform the Customer Service Assistant of your comments/suggestions. Call us at (075) 632-1387 ; (075) 615-9853   Send your comments/suggestions to the following e-mail addresses: ·     Pozorrubio Water District – powad133@yahoo.com · PrimeWater Pozorrubio   – primewatercorppozorrubio@gmail.com   Write your comments/suggestions to: · Ma. Rowena Natividad V. Gatchalian, General Manager Pozorrubio Water District   · Engr. Cyril Jerlo B. Picar, Branch Manager PrimeWater Pozorrubio   Send your comments/suggestions to our Facebook Page: PrimeWater Pozorrubio Pozorrubio Water District
How feedbacks are processed? At the end of the day, the Utilities/Customer Service Officer of Customer Services Division opens the suggestion box and compiles and records all feedback submitted.   Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days upon receipt of the feedback. The answer of the office is then relayed to the citizen.  
How to file complaints Accomplish the Customer Complaint Form which is available at the Customer Service Section. Fold it to ensure the privacy of your comments/suggestions and drop it in the suggestion box.
How complaints are processed? At the end of the day, the Utilities/Customer Service Officer of Customer Services Division opens the suggestion box and compiles and records all complaints submitted. Complaints are forwarded to the Office of the General Manager and a team will be directed to conduct investigation. The team shall start the investigation and forward the complaint to the relevant office/division for their explanation. The team will prepare a report after the investigation and shall submit it to the General Manager for appropriate action. A letter reply addressing the complaint will be sent to the client. For inquiries and follow-ups, clients may contact the following telephone numbers: (075) 632-1387 ; (075) 615-9853
Contact Information of ARTA, PCC, CCB ARTA: complaints@arta.gov.ph 1-ARTA (2782) PCC: 8888 CCB: 0908-881-6565 (SMS)

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