Complaints and Various Maintenance Service

  • POWAD and PrimeWater are dedicated to provide unwavering customer services by firmly responding to the complaints and continuously providing various maintenance orders/services to the concessionaires to assure tem of uninterrupted and potable water supply.

Office or Division:

Commercial Division

Classification:

Complex

Type of Transaction:

G2C – Government to Citizen

G2G – Government to Government

G2B – Government to Business

Who may avail:

Registered concessionaires of POWAD and PrimeWater Pozorrubio

CHECKLIST REQUIREMENTS

WHERE TO SECURE

Duly accomplished service request (1 original)

POWAD/PrimeWater

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.    Proceed to the customer service section and file a complaint or request

1.    Receive complaints and/ or maintenance orders and prepare job order

None

3 minutes

Customer Service Assistant

2.    Wait for feedback

2.    Endorse to Technical team for inspection and assessment

None

5 minutes

Customer Service Assistant

3.    Actual inspection of the water line

3.    Undertakes actual inspection of the water lines and estimate fittings or materials needed

3.1 Release of materials

None

4 hours

Technical Team

4.    Actual Repair

4.    Conducts actual repair and secures conforme/ signature as acknowledgement receipt

None

1 day

Technical Team

TOTAL:

Note: Leakages such as distribution line leaks, service line leaks, before meter leaks and at meter leaks are restored by PW personnel without labor fees. After meter leak repair shall be solely the responsibility of the concessionaire including the labor fees of the hired plumbers.

Within 24 hours

Note:

For Leakages

Mainline – 3-5 working days

Service Line 1-2 Working days

For Check Meter, Low Pressure, No Water, Water Quality


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